FAQ

Can't figure it out or do you have a comment or suggestion? Please feel free to contact us at support@technozom.com or via the contact form below.

You can create a ticket (an urgent question) in your personal account created on our website technozom.com - Your question/problem will be solved as soon as possible. Link to create an account.

We respect your privacy and only process your personal data for the purpose for which you provided them and in accordance with the Personal Data Protection Act and the Telecommunications Act.

• For further explanation see our Privacy page.

View the Terms and Conditions TECHNOZOM

If you have a complaint about one of our products, you can send an email to support@technozom.com or use our contact form below. Please state your personal details, date of order, order number and the info about your complaint.

• We try to get back to you within 3 working days. We will of course do our best to resolve your complaint to your satisfaction!

The shipping costs for E-scooters and accessories depend on your location. You can see the total shipping costs for your order at checkout. See more info here.

Your order is shipped after you received the shipping confirmation by e-mail. In the table you can see what the expected delivery time is for your order. Is your country not listed? Let us know and we will sort it out for you.

Canceling an order is free of charge, as long as it has not yet been sent.
If we have already received payment from you, we will refund the purchase price to you within 14 days of cancellation.

Notify us of all cancellations and returns by email. Returns without notice will not be processed.

Please use the original packaging or a shipping carton of similar strength to avoid damage. Any damage caused by careless shipping will not be reimbursed. Send your return tracked, so with track & trace.

View step-by-step instructions here.

At Technozom you can pay for your order online in various ways. We therefore offer many different types of payment options so that you can pay confidentially at your own convenience.

We use the highest security standards to protect your privacy-sensitive information. This information is processed in an extra secure environment and sent encrypted. We currently offer the following payment methods:

Unfortunately, we cannot prevent our emails from sometimes ending up in the spam box. If you have not yet been able to find a confirmation email, you can of course always contact us via support@technozom.com or via the contact-form below.